Stop Making Callers Wait
A contact center handling 10,000 calls daily with just 8 seconds of sequential Lambda execution wastes 22+ hours of caller time every day.
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Scaling Amazon Connect Health Checks
Health check APIs with 200ms to 8-second response times at 200,000+ daily call volume? That’s a recipe for disaster.
Prefill a HubSpot Form in a React App
I have a React App with a HubSpot contact form. The user must be logged into submit the form so I wanted to prefill their email address. Fortunately, HubSpot Forms API provides a onFormReady callback!
Track HubSpot Form Conversion
I was working a Google AdWords campaign for Mind-Wellness.net and I wanted to track when a user submitted the contact form. I generated the static site using Hugo, and I am relying on HubSpot for the
AWS Chime StartBotConversation Service Limit
I am working on a Amazon Chime application that provides natural language and GenAI features to a legacy phone system. After deploying the app into a new account, I got the following error in my SMA Lambda Handler when trying to invoke the Amazon Lex bot:
How to Deploy CDK Using Lambda
I really like the declarative nature of CloudFormation - you describe an end-state, and it computes the diffs. CDK gives me even more flexibility in creating complex apps. Recently I built a CDK web a
AWS Certified AI Practitioner Certification
I am now a certified AWS AI Practitioner! This is a fairly new certification from AWS focusing on MLOps and GenAI workloads on AWS. I highly recommend these practice exams on Udemy.
CDK Construct for Athena DynamoDB Connector
The AWS Athena connector for DynamoDB enables you to query data stored in Amazon DynamoDB using Amazon Athena, which is typically used to query structured data in S3 using standard SQL. Since DynamoDB
Initialize Terraform AWS State Resources
So, I have a funny story. I was testing a new app in Terraform, and thought it would be a good idea to define my Terraform State bucket and lock table in the Terraform code. Everything went well, all my infrastructure was defined as code, and for a while everything was perfect…
Dynamic AWS IAM Policies
We maintain a CloudFormation custom resource provider for Amazon Connect. The provider has grown organically, and as new features were added, the default role policy has become large. The provider can