Who Touched My Flow!?
A client called me out — users were overwriting each other’s contact flows, and the pipeline got blamed.
Tag: Amazon Connect
Stop Returning Status Codes from Your Amazon Connect Lambdas
I keep seeing the same pattern in Amazon Connect implementations: Lambda functions that return HTTP-style status codes — 200 for success, 400 for validation errors, 404 for not found, 500 for unhandled exceptions.
Director of Engineering at CXBuilder
I’ve been promoted to Director of Engineering at CXBuilder!
Stop Making Callers Wait
A contact center handling 10,000 calls daily with just 8 seconds of sequential Lambda execution wastes 22+ hours of caller time every day.
Scaling Amazon Connect Health Checks
Health check APIs with 200ms to 8-second response times at 200,000+ daily call volume? That’s a recipe for disaster.
Joined CXBuilder as Senior Architect
I’ve joined CXBuilder as a Senior Architect!